✔ A clear roadmap to smarter amenity investments — know which features drive renewals and which ones aren’t worth the spend.
✔ Insider strategies for maximizing ROI — see how premium self-serve coffee, managed printing and other high-impact amenities deliver real returns.
✔ Actionable insights for increasing resident satisfaction — learn how the right amenities encourage renewals and create a stronger sense of community.
✔ A cost vs. benefit breakdown that makes decision-making easy — ensure every dollar spent on amenities strengthens your bottom line.
✔ Proven success stories from top-performing properties — discover how industry leaders are leveraging amenities to stay ahead.
Don’t waste your time and your budget on amenities that don’t deliver. Join us and learn how to invest wisely!
Tony Sousa
Moderator | Tony Sousa | Founder | Sousa Consulting
Tony Sousa is an influential figure in the multifamily housing industry, currently serving as Founder of Sousa Consulting, a branding and operational consulting firm.
Tony’s career trajectory is marked by a diverse array of roles, including experiences as a TV journalist, teacher, and actor, which have collectively enriched his approach to marketing and operations within the real estate sector.
Tony is also recognized for his thought leadership, frequently sharing insights on operations, technology, and culture within the industry. His background in journalism and acting enhances his storytelling abilities, allowing him to effectively engage audiences across various platforms.
Elizabeth Nesler
Panliest | Elizabeth Nesler | Regional Vice President | Bozzuto
Elizabeth has been in the property management industry since 2004. She moved to Chicago in 2007 for an opportunity to manage a garden style community in Mundelein, Illinois.
Not long after, she made the move to downtown Chicago, where she worked alongside a stellar manager at a 500+ community in Streeterville for one year before transitioning over to student housing to manage a lease-up in the West Loop.
Elizabeth joined the conventional market in 2014, working for Greystar at K2 Apartments, and she joined Bozzuto in 2015. Elizabeth started her journey with Bozzuto at Atwater Apartments in Streeterville and became a Regional Manager in 2019. Elizabeth still works for Bozzuto, which she considers her forever home, as a Regional Vice President overseeing several high-rise buildings in downtown Chicago, in addition to a lease-up property in Edina, Minnesota.
When Elizabeth is not at work, she is busy spending time with her family. She also enjoys practicing and teaching hot yoga. Elizabeth is originally from Saint Louis, Missouri and moved to the Chicagoland area 18 years ago. She and her family live in Brookfield and spend most weekends at sporting events for her son, Ryan, who participates in baseball, basketball, and football.
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Courtney Richardson
Panelist | Courtney Richardson | Senior Portfolio Manager | Cardinal Group Management
Courtney Richardson, CAM, CAPS is a seasoned multifamily real estate professional with over 15 years of industry experience. She currently serves as a Senior Portfolio Manager at Cardinal Group Management, where she leads with a strategic mindset and a deep understanding of operations, resident experience, and asset performance.
Courtney began her career as a Leasing Professional and steadily rose through the ranks, holding leadership roles at both RedPeak Properties and Cardinal Group, including Community Manager, Assistant Portfolio Manager, and Portfolio Manager. Her track record reflects a strong commitment to team development, operational excellence, and creating communities where residents and on-site teams thrive.
Based in Denver, Colorado, Courtney holds both CAM (Certified Apartment Manager) and CAPS (Certified Apartment Portfolio Supervisor) designations, reinforcing her dedication to professional growth and industry best practices.
Kristal Ricks
Panliest | Kristal Ricks | Regional Property Manager, Real Estate | Greystar
With over a decade of experience in managing real estate assets, Kristal is a Regional Property Manager at Greystar, a global leader in rental housing. Kristal oversees the financial performance, marketing, operations, and compliance of a portfolio of properties spread amongst Montgomery, Prince George’s, and Charles County.
She is a CPM candidate, holds a LIHTC + Blended Compliance certification and a District of Columbia Property Manager License, enabling her to work with various types of housing programs and regulations. Her educational background provides expertise in business management with a focus on project management and skills in manufacturing process improvement.
Kristal is passionate about delivering quality service to residents, clients, and partners while creating value for communities. Prior to joining Greystar, Kristal served as a Regional Property Manager with Gates Hudson, Asset Manager with Insight, and General Manager at Bozzuto.