By the end of this discussion, attendees will be able to:

  1. Recognize the key trends shaping multifamily in 2026, including economic shifts, AI integration, and changing resident expectations.
  2. Understand how artificial intelligence is influencing decision-making, workforce structure, and portfolio strategy across the multifamily landscape.
  3. Identify new leadership skills and organizational approaches needed to balance technology adoption with human connection and accountability.
  4. Evaluate opportunities to enhance operational efficiency and competitiveness through responsible, data-informed strategies.
  5. Apply forward-thinking leadership principles to guide teams, residents, and stakeholders confidently through industry transformation.
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Webinar Panelists

Tony-Sousa

Tony Sousa

Founder | Sousa Consulting

Tony Sousa is an influential figure in the multifamily housing industry, currently serving as Founder of Sousa Consulting, a branding and operational consulting firm. 

Tony’s career trajectory is marked by a diverse array of roles, including experiences as a TV journalist, teacher, and actor, which have collectively enriched his approach to marketing and operations within the real estate sector. 

Tony is also recognized for his thought leadership, frequently sharing insights on operations, technology, and culture within the industry. His background in journalism and acting enhances his storytelling abilities, allowing him to effectively engage audiences across various platforms.

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Lisa Moore

Lisa Moore

Director of Training and Support | GoldOller Real Estate Investments

Specializing in team development and software implementation, Lisa Moore thrives on training, mentoring, and coaching others to reach their fullest potential.  With a long and accomplished career in property management, she has found her professional home with GoldOller Real Estate Investments as the Director of Training & Support.

An industry innovator, Lisa actively contributes to several software advisory boards, helping shape the tools and technologies that drive multifamily success. Her passion lies in creating engagement and ensuring comprehension—whether she’s leading a small workshop or presenting to a packed room.

Lisa is NAAEI-certified and proudly maintains her CAM designation. Throughout her career, she has also served on the boards of the Nashville, Orlando, and Suncoast Apartment Associations, continuing her commitment to elevating the multifamily industry through leadership, innovation, and people-focused growth.

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Lisa Landis

Lisa Landis

SVP of Operations | LSA Management

Property management executive driving operational success, collaboration, and innovation to strengthen teams and communities across the industry.  

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Daniel Thomas

Danny Thomas

VP of Analytics at Portico Property Management

As VP of Analytics at Portico Property Management, Danny Thomas integrates AI into data systems and culture, turning automation and insight generation into strategic advantages for the company’s future.

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About WithMe

 WithMe is a technology-enabled amenities platform for shared living and working environments. Through its PrintWithMe and SipWithMe solutions, the company powers modern printing and coffee amenities for properties nationwide, partnering with on-site teams through flexible service models and fully managed solutions combining connected hardware, software, and ongoing support. WithMe’s goal is to make amenities more simple, reliable and easier to scale across portfolios.

WithMe is an Inc. 5000 fastest-growing company, appearing on the list for the past five consecutive years, as well as Great Place To Work® Certified™, a two-time Inc. Power Partner and a three-time NAA Top Employer. 

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